ForgeOps // Transparency

Data Ownership

All of the data contained within the ForgeOps database is owned by the customer who created it. ForgeOps does not claim any ownership over customer data and only owns the data that was seeded into the database upon creation.

Data Retention

ForgeOps retains customer data for as long as the customer maintains an active subscription to the ForgeOps service. If a customer cancels their subscription, ForgeOps will retain their data for a period of 30 days after the cancellation date. After this period, all customer data will be permanently deleted from the ForgeOps database.

Should the customer wish to reactivate their subscription within the 30-day period, their data will be restored and made accessible once again.

Should the customer wish to permanently delete their data prior to the end of the 30-day retention period, they may do so by contacting ForgeOps support.

Data Backup

ForgeOps performs regular backups of the ForgeOps database to ensure data integrity and availability. Backups are retained for a period of 90 days and are stored in a secure location. Note that ForgeOps will not be able to accept any liability for data loss or corruption that occurs outside of our backup retention period.

Data Security

ForgeOps takes data security seriously and implements industry-standard security measures to protect customer data. This includes encryption of data in transit and at rest, regular security audits, and access controls to limit who can access customer data.

Data Usage in Business Intelligence and Analytics

In order to improve our services and provide better insights to our customers, ForgeOps may use aggregated and anonymized customer data for business intelligence and analytics purposes. This data will not contain any personally identifiable information and will be used solely for the purpose of improving the ForgeOps platform.

A simple example of this: Three different and unrelated ForgeOps customers ordered the same supplies from the same supplier and received the same batch number, and all of them are reporting an issue with the material. ForgeOps can identify this trend and notify all affected customers of a potential issue with the supplier or material batch, or could potentially even notify the supplier directly.

Data Usage in "Artificial Intelligence" features

While the generalized term "Artificial Intelligence" (AI) is often used to describe a wide range of technologies and techniques, ForgeOps specifically refers to the use of machine learning algorithms and natural language processing techniques to provide advanced features and capabilities within the ForgeOps platform.

In the future, ForgeOps may implement AI features that utilize customer data to provide personalized recommendations, automate tasks, and improve overall user experience. Any use of customer data for AI purposes will be done in accordance with the Data Ownership and Data Security policies outlined above and will require explicit consent from the customer.